Refund policy

At PlatoSleep, we want you to feel confident about your purchase. If you are not completely satisfied, you may request a return or exchange in accordance with the policy below.

Return Period

You may request a return within 45 days from the date you receive your order.

Requests submitted after the 45-day return period cannot be accepted.

Return Conditions

Returned items must meet the following requirements:

The item must be unused and in its original condition.
All original tags, labels, and packaging must be included.
The item must not show signs of wear, washing, damage, or misuse.

We accept returns for the following reasons:

Buyer's remorse (you changed your mind).
Non-defective products.
Defective, damaged, or incorrect items received.

The following items are not eligible for return:

Clearance or final sale items.
Items marked as non-returnable at the time of purchase.
Products that have been used, washed, altered, or damaged after delivery.

Exchanges

We are happy to offer exchanges for eligible items.

If you would like to exchange a product for a different size or another available item, please contact our customer support team before returning your order. Exchanges are subject to product availability.

How to Return

To start a return or exchange:

Contact us by email at info@platosleep.com within the return period and include your order number and the reason for the return.
Our customer support team will review your request and provide a prepaid return shipping label along with return instructions.
Pack the item securely and attach the return label before sending it back.
Once your return is received, we will inspect the item before processing your refund or exchange.

Return Shipping Fees

For returns due to buyer's remorse or non-defective products, the customer is responsible for the return shipping cost.

We do not charge any restocking fees or additional processing fees.

If the return is due to a defective product, shipping damage, or an item sent in error, we will cover the return shipping cost. If you have already paid the return shipping, reimbursement will be based on the actual shipping cost after verification.

Refund Processing

After we receive and inspect your returned item, refunds will be processed within 5 business days.

Refunds will be issued to the original payment method used for the purchase, such as PayPal or the original credit/debit card.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

No restocking fees will be deducted from your refund.

Lost or Damaged Return Shipments

If your return package is lost or damaged during transit, please contact us as soon as possible and provide any available shipping receipt, tracking information, or supporting documentation.

We will work with you and the shipping carrier to help resolve the issue.