Terms of service

Welcome to PlatoSleep. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order or using our services.

1. Acceptance of Terms

By visiting this website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our related policies.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and place orders.

3. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and password. You are responsible for all activities that occur under your account.

4. Accuracy of Information

You agree to provide complete and accurate billing, shipping, and contact information. Incorrect or incomplete information may result in order delays or cancellation.

5. Product Information

We make every reasonable effort to ensure product descriptions, specifications, and images are accurate. However, slight differences in color, texture, or appearance may occur due to screen settings, manufacturing variations, or photography.

6. Pricing

All prices are displayed in U.S. Dollars (USD). Prices may change without prior notice. The price shown at checkout is the final product price before applicable taxes and shipping charges.

7. Order Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to decline or cancel any order for reasons including pricing errors, suspected fraud, inventory shortages, or other legitimate business reasons.

8. Payment

Payment must be successfully authorized before an order can be processed. Orders with failed or declined payments will not be shipped.

9. Shipping

Shipping is subject to our Shipping Policy. Estimated delivery dates are provided for reference only and are not guaranteed.

10. Returns and Exchanges

Returns and exchanges are governed by our Refund Policy. Customers should review the policy before requesting a return or exchange.

11. User Conduct

You agree not to:

Use this website for unlawful purposes.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Upload viruses, malicious code, or harmful software.
Interfere with the operation or security of the website.
Copy, reproduce, or misuse website content without permission.

12. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and design elements, is owned by or licensed to PlatoSleep and is protected by applicable intellectual property laws.

13. Website Availability

We strive to keep our website available at all times. However, maintenance, technical issues, or events beyond our control may temporarily interrupt service.

14. Third-Party Services

Our website may use third-party payment processors, shipping providers, analytics services, or external links. We are not responsible for the content or practices of third-party websites or services.

15. Limitation of Liability

To the fullest extent permitted by applicable law, PlatoSleep shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or purchased products.

16. Product Availability

Product availability may change without notice. If an item becomes unavailable after an order is placed, we may cancel the affected item and issue an appropriate refund.

17. Promotional Offers

Discounts, coupons, and promotional offers may be modified or withdrawn at any time unless otherwise required by law. Promotions cannot be combined unless expressly stated.

18. Fraud Prevention

We reserve the right to verify orders and customer information when necessary to prevent fraud or unauthorized transactions. Orders identified as suspicious may be delayed, canceled, or refunded.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell your personal information and only collect information necessary to process orders and provide customer support.

20. Force Majeure

We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including severe weather, natural disasters, labor disputes, transportation interruptions, government actions, or other unforeseen circumstances.

21. Indemnification

You agree to indemnify and hold harmless PlatoSleep from claims, liabilities, damages, losses, or expenses arising from your misuse of the website or violation of these Terms & Conditions.

22. Termination of Access

We reserve the right to suspend or terminate access to the website for users who violate these Terms & Conditions or engage in unlawful or abusive activities.

23. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated versions will become effective once published on this website. Continued use of the website constitutes acceptance of the revised terms.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.